Help Center

Bind your account to a mobile device — what to expect

When your organization's admin enables mobile device binding, you'll be asked to bind your device the first time you sign in on a new phone or tablet. This article explains the flow and what to do when you hit the device limit.

When You'll See the Binding Screen

  • The first time you sign in on a new device with the OmniStor app
  • You're already signed in, and your admin just enabled binding

If a device is already bound, you skip the binding flow on subsequent sign-ins.

How to Complete Device Binding

  1. Open the OmniStor app.
  2. Sign in if you haven't already. If you're already signed in, skip this step.
  3. When the system detects this device needs binding, the First time signing in on this device screen appears. Tap Bind Now.
  4. The system sends a device binding verification code to your email.
  5. On the Device Binding Verification screen, enter the code and tap Submit.

Once submitted, your account is bound to this device — you can continue using OmniStor.

Didn't Receive the Verification Email?

  1. Check your spam folder.
  2. On the Device Binding Verification screen, wait a few minutes and tap Didn't get the code? to resend.
  3. If still no email, contact your admin to verify your email address.

Reached the Binding Limit?

Organizations cap how many devices an account can bind. When you try to sign in on a new device after hitting the cap, the system tells you the limit is reached. What to do:

  1. Sign in on an already-bound device, or
  2. Unbind an old device:
    • On a computer, open the OmniStor web client.
    • Open the device list and find the device you no longer use.
    • Run Unbind device from account.
  3. After unbinding, the system signs that device out and frees one slot — you can now bind the new device.

Verify It Worked

Once binding completes, you go straight to the OmniStor main screen. Next sign-in on the same device won't prompt for binding again.

Common Issues

  • Why is binding required? It's an organization-level security setting that ensures only authorized devices access cloud data.
  • How many devices can I bind? It depends on your admin's setting — check with them.
  • Switching phones? Unbind the old phone in the web client first, then bind the new phone.
  • Does unbinding clear local cache? The device is signed out; local cache is handled by the app's normal cache policy. To fully clear, manually clear the cache in the app.